Frequently Asked Questions
Everything you need to know about your Youtop Optical experience.
How do I provide my prescription for my new frames?
You can upload a photo of your prescription directly on the product page, or email it to our customer support team after placing your order. Please ensure the Pupil Distance (PD) is included for accurate lens crafting.
What is your return policy for prescription eyewear?
We offer a 30-day satisfaction guarantee. If you are not happy with your frames or if there is an issue with your lenses, you can return them for a full refund or a one-time replacement.
How long will it take to receive my order?
Standard processing for non-prescription frames is 1-2 business days. For prescription orders, please allow 3-7 business days for lens customization before your order ships via your selected courier.
Do you offer international shipping?
Yes, Youtop Optical ships worldwide. Shipping costs and estimated delivery times vary by destination and will be calculated at checkout.
Are your frames made from high-quality materials?
Absolutely. We specialize in premium materials including Italian acetate, ultra-lightweight titanium, and eco-friendly TR90 to ensure durability, comfort, and style.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout process.